Refund Policy

ALOHA-Inspired Travel Bags & Accessories | Discount Collection is committed to ensuring a smooth and fair shopping experience for every customer. We understand that sometimes a product may not meet expectations, and we provide a clear and transparent refund and return process to support customer satisfaction.

This Refund Policy outlines eligibility, return conditions, refund timelines, and procedures applicable to all purchases made on aloha-collectionstore.com.

For any refund-related inquiries, you may contact us at:
press@aloha-collectionstore.com

All transactions are processed in USD.

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Return Eligibility

We accept return requests under the following conditions:

• The request is made within 60 days of receiving the order
• The item is unused, unworn, and in original condition
• The item is returned with original packaging and accessories (if applicable)
• The item is not marked as final sale or non-returnable (if such designation applies in limited cases)

To maintain fairness and consistency, returned items must meet all eligibility requirements before a refund can be issued.

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Return Window (60 Days Policy)

Customers may request a return within 60 days from the date of delivery.

This extended return window is designed to provide flexibility and peace of mind when shopping with us.

After 60 days, return requests may no longer be accepted unless otherwise approved under special circumstances.

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How to Request a Return

To initiate a return, customers should contact our support team via email:

press@aloha-collectionstore.com

Please include the following information:

• Order number
• Email used for purchase
• Item(s) to be returned
• Reason for return
• Photos (if item is damaged or defective)

Once your request is reviewed, our team will provide return instructions.

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Return Approval Process

After submitting a return request:

1. Our team reviews your request
2. If approved, return instructions will be sent via email
3. Customer ships the item back using the provided guidance
4. Once received and inspected, refund processing begins

We reserve the right to decline returns that do not meet eligibility conditions.

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Refund Conditions

Refunds are issued under the following circumstances:

• Item returned in acceptable condition
• Return approved by our support team
• Item successfully received and inspected

Refunds will be processed based on the original payment method used during checkout.

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Refund Processing Time

Once a returned item is received and inspected:

• Refund processing time: 5–10 business days

After approval, the refund will be issued to the original payment method.

Depending on the payment provider or bank, additional time may be required for the funds to appear in the account.

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Return Shipping

We offer free returns under our customer-friendly return policy.

In most cases:

• Return shipping is covered or prepaid depending on the situation
• Customers will receive return instructions before shipping any item back

If a specific return label is provided, it must be used to ensure proper processing.

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Damaged or Defective Items

If you receive an item that is:

• Damaged
• Defective
• Incorrect item received

Please contact us immediately at:

press@aloha-collectionstore.com

Include clear photos of the issue so we can assess and resolve the matter quickly.

We will offer one of the following solutions:

• Replacement
• Refund
• Alternative resolution based on availability

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Non-Returnable Situations

Certain cases may not qualify for returns or refunds, including:

• Items returned after 60-day window
• Items not in original condition
• Items damaged due to misuse or improper handling
• Requests without valid order verification

We reserve the right to deny refund requests that do not meet policy requirements.

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Exchange Policy

We currently do not offer direct product exchanges.

If you would like a different item, you may:

1. Request a return for the original item
2. Place a new order separately

This ensures faster processing and accurate inventory management.

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Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank or payment account again
2. Contact your payment provider
3. Then contact us if the issue persists

Email:
press@aloha-collectionstore.com

We will assist in tracking your refund status.

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Order Cancellation

Orders can only be canceled before they are processed or shipped.

Once an order has entered fulfillment or shipping stage, cancellation may no longer be possible.

To request cancellation, contact us immediately at:
press@aloha-collectionstore.com

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Partial Refunds

In some cases, partial refunds may be granted if:

• Only part of an order is returned
• Items show minor issues not affecting usability
• Special compensation is approved by our support team

All partial refund decisions are made case-by-case.

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Customer Responsibility

Customers are responsible for:

• Providing accurate order details
• Ensuring returned items are properly packaged
• Following return instructions carefully

Failure to follow return instructions may delay or void refund eligibility.

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Processing Transparency

We aim to maintain full transparency throughout the refund process. Customers will receive email updates at each stage, including:

• Return approval
• Return received confirmation
• Refund processed notification

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Contact Information

For all refund and return inquiries:

Email: press@aloha-collectionstore.com
Website: aloha-collectionstore.com